Privacy Policy

Last Updated: 9 December 2025

Knodi (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website or place an order:

Personal details: name, email, phone number, billing/shipping address.
Order information: items purchased, payment method (we do not store full card details).
Website data: IP address, browser type, device info, and pages visited.
Communication: messages sent to us via email or contact forms.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Contact you about your purchase.
Improve website performance and the customer experience.
Send updates, promotions, or emails (you can unsubscribe anytime).
Prevent fraud and ensure secure transactions.

3. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your data is stored on secure servers and encrypted where required.
However, no online system is 100% secure, and we cannot guarantee absolute protection.

4. Payment Information

We use trusted third-party payment providers.
Knodi does not store or have access to your full payment card details at any time.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

Remember your cart
Load pages faster
Understand how visitors use our site

You can disable cookies in your browser settings, but some features may stop working properly.

6. Sharing Your Information

We do not sell or rent your personal information.
We only share data with trusted service providers where necessary, such as:

Payment processors
Shipping and delivery partners
Website hosting and analytics tools

These providers may access your information only to perform their services for us.

7. Marketing

If you sign up to our mailing list or make a purchase, we may send you occasional updates or promotions about Knodi.
You can unsubscribe at any time via the link in the email or by contacting us at info@knodi.com.au.

8. Access & Corrections

You can request to access, update, or correct your personal information at any time by contacting us.
We will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to external websites. Knodi is not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
📧 info@knodi.com.au